Shipping Information

Avery Faye is a creative project that I run alongside a full time job. Our jewellery pieces are handmade to order, therefore please allow 5-6 days for your order to be dispatched. 

UK Shipping

We ship all orders with Royal Mail. Our boxes fit through the letterbox, so we can offer very affordable shipping rates. We offer 2 different options:

  • Standard shipping: £1,99 (takes 2-3 days to arrive, not tracked)
  • Tracked Shipping 2-3 days: £3,99 
  • Tracked Shipping 1-2 days: £5,99 

Europe Shipping

For orders to European countries, we use Royal Mail's "International Tracked" shipping services. When dispatching your item, we will provide you with a tracking number. 

  • Tracked International Shipping 3-5 days: £9,99

DUTIES & TAX

As we are based in the UK, you might have to pay custom duties and tax to be able to receive/collect your item. According to Royal Mail's website, "Most goods to the EU are now subject to VAT and potentially a clearance fee. The amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged."

Please remember that we are not responsible for any of these costs, and that these cannot be refunded to you. Please note that we are also not responsible for any delays due to your item being held at customs. We're sorry for any inconveniences caused!

How long does it take to receive an order?

Please allow up to 5-6 days for your order to be dispatched, as each piece is handmade to order. Once your order has been dispatched, you will receive it within 2-3 days for local orders and within a week for international orders.

If you need your order urgently, please get in contact with us via averyfayejewellery@gmail.com. 

How do I track my order?

You'll receive an email from us once your item has been dispatched. If you've opted for tracked shipping, your email will contain the Royal Mail tracking number.

What if I want to send someone a gift?

If you would like to gift someone an Avery Faye piece, please give us your recipient's address at checkout. There's the option to leave a gift message, which we will handwrite on the card that comes with the jewellery.