Delivery & Shipping
Where do you ship to?
At the moment, we ship to Belgium and the Netherlands only. However, we'll be shipping to more countries soon, so keep an eye on this page.
What are your shipping costs?
Shipping costs depend on whether you choose to have your order delivered at home or whether you collect it at a pick-up point or in our studio in Ghent; Find all information here.
Can I cancel my Avery Faye order once it has been placed?
If you'd like to cancel your order, please send us an email asap. We may be able to cancel your order as long as it hasn't been shipped yet. Please keep in mind that it can take up to two working days for you to receive your money back.
What is your return policy?
You may return your order from the date you place the order until 30 days after receipt of the ordered items. If you would like to return an order, please contact us at firstname.lastname@example.org, so we can explain you the next steps. If we receive the item(s) in the same condition they were in upon your receipt, we will provide a refund attempting to use the same method used to make the payment as soon as possible. Avery Faye is not able to refund any charges such as the delivery fee.
What if I receive an item that's damaged or broken?
If you receive an order that has been damaged along the way, please notify us promptly at email@example.com and include some pictures and an explanation within 10 working days after receiving your order. At Avery Faye we want to provide the best service possible, so we'll look for the best way to help.
What do I do if my order doesn't arrive?
We're so sorry to hear this! If your order hasn't arrived a week after it has been dispatched, please contact us at firstname.lastname@example.org.
Brand & Collections
Where are you located?
All of our jewellery is made in our home studio in Ghent, a picturesque city in Belgium. Our vintage pieces are sourced from antique markets all across Europe. Yes, travelling around to find one-of-a-kind vintage gems is definitely the most exciting part of creating a new collection!
What is the inspiration behind Avery Faye?
Our love for literature and books lies at the heart of every Avery Faye collection. We were inspired by books and literary characters, this includes characters from fairy tales, folklore and mythology, to create our collections. We want to create wearable, romantic pieces for the endless wanderers, dreamers, and curious souls that add a dreamy touch of detail to your looks and express your love for literature at the same time.
Is everything on Avery Faye vintage?
No. A large part of our necklaces are made with vintage pendants, sourced from antique markets across Europe. Also, every piece of our "Vintage Treasures" collection is vintage or pre-loved. However, some of our necklaces are made with "vintage-inspired", new pendants. This is how we're trying to have a combination of one of a kind vintage pieces and pieces that can be restocked. How do you know whether an item is vintage or new? Look at the collection name under each product picture. "Avery Faye's Vintage Treasures" and "Exclusive Vintage Collection" are vintage items, "Signature Necklaces" are made with new materials.
What materials do you use?
As a lot of our pendants are vintage, we don't always exactly know the material of the jewellery. That's why we recommend to be very careful if you have any allergies, such as a nickel allergy. For items that aren't vintage, we mostly use stainless steel, a long-lasting material that doesn't lose its colour.
Do you make custom jewellery?
Feel free to contact us at email@example.com to discuss your ideas. We'd love to hear them and will make an effort to make your perfect piece of literature inspired jewellery.
Press Enquiries & Bloggers
For press enquiries and ideas for blogger collaborations, please have a look at this page.